Privacy Policy
At 899bd, protecting your personal information is our highest priority. This policy explains how we collect, use, store, and protect your information.
Introduction & Scope
About This Policy
899bd ("we", "our", or "platform") provides a trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, and protect your personal information when you use our website, application, or any of our services.
By using our services, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.
Who This Policy Applies To
This Policy applies to the following individuals:
- Anyone who has registered or created an account on 899bd.
- Any visitor who simply browses our website.
- Anyone who responds to our promotional communications.
- Anyone who contacts our support service.
899bd's services are open only to those aged 21 and above. We do not knowingly collect information from minors.
What Information We Collect
Information Collected Directly From You
When you create an account on 899bd, log in, make a transaction, or contact us, we may collect the following types of information:
- Identity Information: Your name, date of birth, national ID number, or other identity verification documents.
- Contact Information: Email address, mobile number, and current address.
- Account Information: Username, password (stored in encrypted form), and account preferences.
- Financial Information: Payment method details (information relating to bKash, Nagad, Rocket, Upay, or bank transfer), transaction history, and deposit and withdrawal records.
- Communication & Support Records: Messages and responses when you contact us via live chat or email for support.
Technical Information Collected Automatically
The following information is collected automatically while you use our platform:
- Device Information: IP address, device type, operating system, and browser version.
- Usage Information: Which pages you visit, how long you stay, and which games you play.
- Cookies & Similar Technologies: We use cookies to manage your session, remember your preferences, and improve the quality of our services.
- Log Data: Server logs, session duration, and error reports.
Identity Verification Information
To ensure responsible gaming and maintain financial security, 899bd conducts identity verification in certain cases. For this purpose, we may request a copy of a national ID card, passport, or driving licence. Such documents are used solely for the necessary verification and are stored with the highest level of security.
How Your Information Is Used
Operating & Improving the Service
899bd uses your information for the following legitimate purposes:
- Creating and managing your account and delivering the service without interruption.
- Processing deposit and withdrawal transactions — via bKash, Nagad, Rocket, Upay, and bank transfer.
- Monitoring gaming activity to ensure responsible gaming.
- Preventing fraud, money laundering, and other illegal activities.
- Resolving technical issues and maintaining platform security.
Communication & Support
Using the contact information you provide, we do the following:
- Send transaction confirmation messages and acknowledgements.
- Respond to your support requests.
- Notify you of important account updates, security alerts, and policy changes.
- Send you information about promotional offers and bonuses with your consent.
Meeting Legal Obligations
In certain cases, we may be required to use or disclose your information in order to comply with applicable laws, regulations, or court orders. Such disclosure is strictly limited to what is legally required, and you will be notified where possible.
Information Sharing With Third Parties
When We Share Information
899bd does not sell your personal information or rent it to third parties for commercial purposes. However, limited information may be shared in the following cases as needed to operate the service:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions.
- Technology Service Providers: Technology companies that assist in operating our platform, who work under strict confidentiality agreements.
- Game Providers: Only information necessary to operate games is shared with game developers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, JILI, PG Soft, and others.
- Fraud Prevention Services: Specialised security services are engaged to ensure the safety of the platform.
- Legal Authorities: Information is provided when required to meet legal obligations or by court order.
Third-Party Obligations
All third parties with whom we share information are required to sign a confidentiality agreement with us. Under this agreement, they may only use the information for the specified purpose and are obliged to maintain appropriate security measures.
Security & Protection of Your Information
Technical Security Measures
899bd uses industry-standard technical measures to protect your information:
SSL Encryption: Our entire platform is secured with SSL/TLS encryption, which keeps all information exchanged between your browser and our servers safe.
Password Encryption: Your password is never stored in plain text — only strong hashing algorithms are used.
Database Security: Our databases are protected by firewalls and access controls, and regular security audits are conducted.
Regular Backups: Your account and transaction information is kept in secure backups so it remains protected even in the event of a technical failure.
Staff Training: Our team members receive regular training on data privacy and security. Only authorised staff have access to personal information.
Your Responsibilities
We do as much as we can to ensure platform security, but you also have certain responsibilities in protecting your own account:
- Use a strong and unique password and do not share it with anyone.
- Log out of your account after using a public or shared device.
- If you notice any suspicious activity, notify our support team immediately.
- Keep your registered email and mobile number up to date at all times.
Data Retention Period
How Long We Keep Your Information
899bd retains your information for as long as it is needed to operate the service or to fulfil legal obligations. Generally:
- Active Account Information: Complete information is retained for as long as the account remains active.
- Financial Transaction Records: Financial transaction information is retained for a specific period as required by law.
- Closed Account Information: Even after an account is closed, certain information may be retained for a specific period to meet legal and regulatory obligations.
- Marketing Preferences: If you request to opt out of marketing communications, that decision is kept on record and other information is deleted.
Your Rights & Options
Your Rights Regarding Your Data
As a user of 899bd, you have the following rights over your own information:
Right to Access: You can request to know what information we hold about you at any time.
Right to Correction: If any of your information is incorrect, you can request that it be corrected.
Right to Deletion: In certain circumstances (where there is no legal obligation to retain it), you can request that your information be deleted.
Right to Withdraw From Marketing: You can request to stop receiving promotional communications at any time.
Right to Data Portability: You have the right to request a copy of your information in a machine-readable format.
How to Exercise Your Rights
To exercise any of the above rights, contact our support team. After verifying your identity, we will respond to your request as quickly as possible. The 899bd support team is available 24/7 via live chat and email ([email protected]) in both Bengali and English.
Cookies & Tracking Technologies
What Cookies Are and How We Use Them
Cookies are small text files stored in your browser or on your device. 899bd uses cookies for the following purposes:
- Essential Cookies: These cookies are necessary to maintain login sessions, ensure security, and operate the core functionality of the platform.
- Functionality Cookies: Used to remember your language preference, game settings, and other personalised preferences.
- Analytics Cookies: Used to understand which parts of our platform are used most and to improve the quality of the service.
You can manage cookies by going into your browser settings. Please note, however, that disabling essential cookies may affect some key functionality of the platform.
Policy Changes & Updates
How We Update This Policy
899bd may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:
- Sending a notification to your registered email address.
- Displaying a notification when you access the platform.
- Updating the "Last updated" date at the top of this page.
Continuing to use our platform after any changes will indicate that you have agreed to the updated policy. Therefore, it is recommended that you review this page regularly.
Links to Other Websites
Although our platform contains content from third-party game providers (such as Pragmatic Play, Spribe, etc.), 899bd is not responsible for their privacy practices. It is recommended that you read the privacy policy of any such third-party service before using it.
Contact Us
Privacy Inquiries
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to make a request regarding your information, please contact our support team through the following:
Live Chat: 24 hours a day, 7 days a week. Live chat support is available by logging in directly to the 899bd platform.
Email: [email protected] — We provide support in both Bengali and English.
Our team takes every request seriously and tries to respond as quickly as possible. Your trust and security at 899bd are our highest priority.
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